Shipping

This policy outlines the delivery methods, estimated delivery times, and shipping charges that apply to orders placed through the Modallica website, or by telephone or email.

This delivery policy forms part of the agreement between you and Modallica when you purchase products through our website, in accordance with our Terms and Conditions.

Free Delivery

We are pleased to offer complimentary standard delivery to mainland UK addresses on all orders over £150 (including VAT).

Orders below this amount will incur delivery charges, which are calculated and displayed during checkout.

Delivery Locations

Modallica is pleased to offer delivery to customers worldwide.

Please note that delivery times and shipping costs may vary depending on the destination.

For international deliveries, local customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Delivery Methods & Timeframes

We work with trusted delivery partners including Royal Mail and DHL to ensure your order arrives safely.

United Kingdom

For deliveries within mainland UK, customers may select Royal Mail or DHL at checkout.

Estimated delivery time:
Up to 14 working days

Orders placed before 4:00 pm (UK time) on a working day will begin processing the same day.
Orders placed after 4:00 pm or on weekends or public holidays will begin processing on the next working day.

Please note that delivery timeframes are estimates and cannot always be guaranteed, although we make every effort to dispatch and deliver your order as quickly as possible.

Delivery Charges

Delivery costs are calculated automatically during the checkout process.

Shipping fees depend on:

  • the delivery destination

  • the delivery method selected

  • the weight and size of your order

All applicable shipping costs will be clearly displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can also track your order at:

https://www.modallica.com/track-your-order/

Delivery & Signature

For security purposes, deliveries may require a signature upon arrival.

Our delivery partners will notify you when your parcel is out for delivery.

Missed Deliveries

If a delivery attempt is unsuccessful, our courier will usually make at least one additional delivery attempt.

If delivery is still unsuccessful, the courier will leave instructions explaining how you can collect your parcel or arrange re-delivery.

Failed Deliveries

If delivery cannot be completed due to incorrect information or lack of access to the delivery address, we may need to arrange a re-delivery.

In such cases, we reserve the right to charge the cost of re-delivery.

Examples of situations that may prevent successful delivery include:

  • incorrect or incomplete delivery address

  • restricted access to the delivery location

  • no one available to accept the parcel where a signature is required

  • unsafe access conditions for the courier

Delivery Issues

If you experience any issues with your delivery, please contact our customer care team and we will be happy to assist you.

Contact details can be found on the Contact Us page of our website.